Communications

Dispatch Center

The City of Hapeville's Emergency Communications Center handles several hundred calls each month. 

It dispatches Fire, Police, Emergency Medical Services, Code Enforcement, and Animal Control in response to the public's needs. The center also handles after-hours emergency callouts for various City departments, such as Public Works.

When calling 911, the operator may ask you to hold onto the line as she directs an officer to the incident location.

ALWAYS:

Stay Calm! The information requested is necessary to complete the call and send emergency assistance to your location.

Don't Hang Up! Your emergency call is their priority.

Have the following detailed information ready to pass on to the 911 operator as it pertains to a crime in progress or suspicious activity:

• Who? What? When? Where?
• Location of incident?
• Type of incident?
• Number of suspects?
• Were they are armed or not?
• Is the crime still in progress?
• Direction of travel?
• Are there any injuries?
• Are children involved?